STORE POLICY
Delivery
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​8 business days
International: 10-20 business days
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Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
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Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
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My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address.
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Ask your local post office if they have your package.
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Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—I​ f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
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If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like U​ SPS ZIP code lookup​ to make sure you get it right!
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Orders
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
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How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out.
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I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.
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Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.
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Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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Privacy & Safety
Privacy Notice
This privacy notice discloses the privacy practices for Irongump.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
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What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
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What choices are available to you regarding the use of your data.
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The security procedures in place to protect the misuse of your information.
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How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
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We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
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Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
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Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Wholesale Inquiries
For any information or questions about wholesaling my artwork please contact me via email 1irongump@gmail.com​
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Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments
